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UPDATED JANUARY 4

 
  EN FR

 

Following the Government announcements on Jan 6, IGA Stadium will be closed from January 9 to February 8, 2021. This webpage will be updated with the latest information. Looking forward to welcoming you back in a few weeks!

For any questions, write us at receptionstadeiga@tenniscanada.com

You are trying to book a court but you get an Error Message instead? Make sure to clean up your browser’s cookie once in a while and this should resolve a couple of issues! Select your browser below and follow the guide – and no need for cleaning supplies!

 

 

 

Despite the challenges caused by the pandemic and unless the government of Quebec issues new directives, we are pleased to announce that for the remainder of the year, IGA Stadium will remain open for playing tennis throughout the Holidays. 

In addition, the online reservation platform will remain accessible at all timesthe reservation times will not be modified during this period. 

 

Many of you have inquired about the online tennis court reservation platform. We are therefore taking this opportunity to inform you for the colour-coded legend used in our platform: 

We would like to thank our clients for respecting, since our reopening in May, the measures put in place by the Government of Quebec and Public Health, as well as all the recommendations issued by Tennis Québec. In doing so, IGA Stadium has been able to offer its clients a safe space to play tennis.  

In this winter season, during which the transmission of the virus is increased, we can only encourage you to continue to follow the sanitary measures in place at IGA Stadium. 

Respecting social distancing and maximum capacity at the reception desk (four clients at a time). If you have to wait, the tempo set up in front of our main doors will protect you from the outdoor conditions. 

Mandatory wearing of masks as soon as you enter the Stadium and throughout the entire indoor facility, with the exception of the tennis courts. Do not forget to put on your mask once you leave the court! 

Disinfecting your hands upon arrival to the Stadium. 

Prohibiting of playing doubles, unless all clients on the court are from the same household, including during private lessons as well as recreational play. 

Tennis Canada and IGA Stadium are pleased to state that tennis is significantly on the rise in Canada. The demand as well as the occupancy rate of the courts at IGA Stadium keep growing year after year, especially during the winter months. 

Since the start of the 2020 winter season, the pandemic and the closing of other sports has reinforced this trend. The demand for courts has exploded at the Stadium since the closure of the outdoor courts in Montreal parks.  

Since mid-November, we see an average increase of 43% in traffic on our online booking platform and traffic peaks that can reach until almost 1,500 clients simultaneous at 8:30 p.m., to try to reserve one of our 250 time slots! 

And while we are delighted by this success, we are aware of the new challenges it presents. The increased traffic on our online reservation platform has caused a slowdown of the system at 8:30 p.m., at the peak of usage, as well as bugs affecting certain client accounts. 

 We are intensively working with our supplier in order to put in place the necessary resources for a quick solution to the problems encountered by our clients. We will increase the capacity of our infrastructures by 30% and we are working to combine it with the power of the cloud. 

The frustrations that we all share should not affect the environment at the Stadium. Over the past few months, we have unfortunately had to deal with several aggressive reactions, particularly aimed at the reception staff. We would like to remind all our clients that courtesy and respect are essential at all times, despite the frustrations caused by the current difficulties in trying to reserve courts.

Please note that in the future, the IGA Stadium management team will systematically intervene with the offending clients to ensure that our staff can work in a peaceful environment, without any forms of violence or aggression. Any clients exhibiting aggressive behaviour, verbal or physical, will be immediately suspended for a period of four (4) weeks. 

Despite the particular circumstances that we are current living in, the Holiday season is not without good news! 

We are very pleased to announce the following three initiatives: 

  • To follow up on the repeated requests from our clients, we are please to inform you that we will be selling individual Tennis Canada masks ($15) starting on Wednesday, December 9 at the IGA Stadium reception. 
  • We are also offering free parking for all our clients for the Holiday season. You can benefit from free parking from December 24 to 26, 2020 as well as from December 31, 2020 to January 2, 2021. 
  • Finally, we are proud to announce a new agreement between Communauto and IGA Stadium.From now until the end of the year, a Communauto station with five vehicles will be set up in our parking lot and available for use by residents in the area and our clients. 

Do not hesitate to consult their website https://www.communauto.com/ for more details.